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The Protective Textile Co Ltd
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About Us The Protective Textile Co Ltd is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the "contact us" link on the home page.

Our Contact details:
The Protective Textile Co Ltd
Canvas Works, Cox Lane, Chessington, Surrey KT9 1SG - UK
Phone: 020 8974 1271
Fax: 020 8974 1957
Email: info@protectivetextile.co.uk

Registered Name: The Protective Textile Co Ltd
Company Registration: 1088852
VAT Reg No: 211 9691 67

We are members of the Performance Textile Acssociation


Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept Visa, Mastercard, Maestro, Visa Electron, Switch, Solo & JCB. You may send your credit card information via phone, fax, snail mail or over the Internet. Backordered items are not charged until they are shipped.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

"Made to Order" items are produced to the customer's specifications which by reason of their nature cannot be returned. Material that is cut to length is also

Shipping And Handling We pride ourselves on our delivery service and aim to despatch all orders on the working day after they are received by us for stock items and 5 -10 working days for manufactured items.

Our delivery service ensures that orders to most mainland areas of the UK will be delivered within three working days after the despatch date [or Overnight on request]. Please Note: deliveries are made Monday to Friday, excludes Bank Holidays and a signature will be required.

Currently we are offering free shipping, on orders to be delivered within the UK, where the value of the goods ordered equals or exceeds £250.00.

Delivery to mainland UK addresses will be quoted at the checkout where you can choose the service you require. Remote areas such as: Scottish Highlands, Isle of Man, N Ireland, Isles of Scilly & Isle of Wight incur a delivery charge and you will be notified of the charge before your order is processed. Please allow extra time for delivery.

We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the carrier or Royal Mail.

Delivery Schedule We deliver your order right away. We will normally send your order to you in 3 - 5 business days . International orders are generally received in under 10 days.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction. If you are not entirely happy with your purchase, please return in new and unused condition with your receipt within 7 days. We will either exchange the item immediately or provide you with a full refund.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on [44] 020 8974 1271 (International +44 [44] 020 8974 1271) or fax us on [44] 020 8974 1957 or write to us at Canvas Works Cox Lane Chessington Surrey KT9 1SG United Kingdom
Privacy Policy The Protective Textile Co Ltd does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm


Canvas Works, Cox Lane, Chessington, Surrey, KT9 1SG United Kingdom
T · (44) 020 8974 1271  F · (44) 020 8974 1957
E · info@protectivetextile.co.uk
© The Protective Textile Co. Ltd MMV